Our terms
Welcome to MindMink by Octa Jewels. By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before making any purchase or engaging with our platform.
1. Artisan-Created Products
MindMink by Octa Jewels is a platform that showcases and sells handcrafted creations made by independent artisans.
- Each artisan is solely responsible for the design, craftsmanship, and quality of their products.
- As all items are artisan-made, variations in texture, colour, or finish may naturally occur, making each piece unique.
2. Orders & Product Information
- Product descriptions, specifications, and images are provided directly by the artisans.
- While we make every effort to ensure accuracy, minor differences may exist between images and the final product.
- Complete product details, including price, availability, shipping timelines, and costs, will be provided before you confirm your order.
3. Shipping & Delivery
- All products are shipped directly from the artisan’s location.
- We ship worldwide, and delivery times may vary depending on your country.
- An estimated delivery timeframe will always be shared before payment is completed.
- International orders may be subject to customs duties, VAT, or import taxes, which are the buyer’s responsibility.
4. Warranty & Claims
- Warranties, returns, exchanges, and claims are managed at the discretion of the artisan who created the product.
- Requests for repair, replacement, or refund must be made through our customer service team, who will coordinate with the artisan.
- Please note: due to the handmade nature of items, minor irregularities are not considered defects.
5. Payments
- All prices are displayed in the local currency available on the website.
- Prices include shipping costs, but local taxes, customs duties, or import fees may apply depending on your location. These additional costs are the buyer’s responsibility.
- Full payment is required at the time of order confirmation.
6. Intellectual Property
- All product designs, photographs, written content, and creative assets on this website are the intellectual property of their respective artisans or MindMink by Octa Jewels.
- These may not be copied, reproduced, distributed, or used without prior written permission.
7. Limitation of Liability
- While we work closely with artisans and logistics partners to ensure timely delivery, delays may occur due to customs procedures, unforeseen international transit issues, or other factors outside our control.
- In such cases, MindMink will support you in resolving matters promptly but cannot be held liable for delays or circumstances beyond reasonable control.
8. Changes to Terms
We may update these Terms & Conditions from time to time. Any updates will be posted on this page with a revised Effective Date. Continued use of the website after changes means you accept the updated terms.
9. Contact
For any questions, concerns, or support, Contact us.