Returns, exchanges, and refunds are handled directly by the artisan, in line with their individual policies. The full details will be clearly outlined in the Purchasing Terms.

Contact our customer service within 48 hours of delivery with photos of the damage. We’ll coordinate with the artisan to determine the best solution.

Any warranty offered is determined by the artisan and will be stated in the product description. If no warranty is mentioned, the item is sold as-is.

Please contact our customer service first, and we’ll liaise with the artisan on your behalf.

No — slight differences in color, texture, or shape are natural in handcrafted items and are part of their uniqueness.

We accept major credit and debit cards, as well as secure online payment services. In some cases, payment will be handled manually and confirmed by our team.

Prices are in local currency, include shipping costs, and exclude any local taxes or import duties.

Yes, we accept most internationally issued credit cards.

Yes, prices are displayed and charged in your local currency.

Yes — we use secure payment gateways and encryption to protect your information.

We share only the necessary details (such as your shipping address) with the artisan to fulfil your order. We do not sell your data.

Yes, you can contact us at any time to request deletion of your personal data, subject to any legal retention requirements.

To purchase an item, simply fill out our Request to Buy form. Once we receive your request, our team will contact you to confirm the details, discuss payment arrangements, and guide you through the purchasing process.

Yes, many of our artisans accept custom orders. You can contact us with your request, and we’ll connect you with the artisan to discuss possibilities, timelines, and costs.

As each piece is artisan-made, there may be slight variations in color, texture, or finish. These are not defects but part of the individuality of handmade jewelry.

Some artisans offer gift wrapping and handwritten messages. Availability will be confirmed during your order discussion

Yes, direct purchases from artisans can be made. However, we recommend using the Mindmink platform whenever possible so we can assist with secure payment, quality assurance, and coordinated shipping

Clean with a soft brush and mild soapy water, then rinse and dry thoroughly. Avoid harsh chemicals and store separately to prevent scratches. Specific care instructions will be provided with each piece of jewelry, as these may vary depending on the materials and design.

Keep jewelry in a soft pouch or lined box, away from moisture and direct sunlight.

Some artisans offer cleaning or repairs. Contact customer service for details.

We ship worldwide. Our artisans are based in different countries, so your order will be shipped directly from the artisan’s location.

Delivery times vary depending on the artisan’s location and your country. The estimated delivery time will be provided before you confirm your order.

Shipping costs are included in the product price. Local taxes or customs duties, if applicable, are not included and are the buyer’s responsibility.

Depending on your country’s regulations, customs duties or import taxes may apply. These are not included in the purchase price and must be paid by the buyer upon delivery.

Once your order ships, we’ll send you a tracking link via email so you can monitor its journey.

Lab-grown diamonds are real diamonds created in a highly controlled laboratory environment instead of being mined from the earth. Advanced technology replicates the same natural conditions under which diamonds form deep within the earth over millions of years. The result is a diamond that is identical in physical, chemical, and optical properties to a mined diamond — even expert gemologists cannot tell them apart without specialized equipment.

Yes — a diamond is defined by its composition, not its origin. Lab-grown diamonds have the same carbon crystal structure, hardness, brilliance, and sparkle as mined diamonds.

Not with the naked eye — or even under a standard jeweller’s loupe. Only advanced gemological instruments in specialized labs can determine a diamond’s origin.

Absolutely. Lab-grown diamonds are real diamonds that last forever, making them perfect for both heirloom-worthy jewelry and contemporary designs.

Yes. On average, lab-grown diamonds are significantly more affordable than mined diamonds of the same size and quality — often retailing at 60–90% less. Like natural diamonds, their value is determined by the 4Cs: Cut, Colour, Clarity, and Carat.

No — lab-grown diamonds are not synthetic substitutes like cubic zirconia (CZ) or moissanite. While those materials are diamond simulants, lab-grown diamonds are genuine diamonds with the same composition and brilliance as mined diamonds.

Yes. Diamonds are the hardest natural material known, ranking 10 on the Mohs scale of hardness. Lab-grown diamonds match mined diamonds in hardness, strength, and resilience.

No. A lab-grown diamond will retain its brilliance, fire, and clarity for a lifetime.

Not at all. While technology creates the right conditions for diamond growth, nature still plays a role — meaning no two diamonds are exactly alike.

Yes. Lab-grown diamonds are graded using the same 4Cs as mined diamonds: Cut, Colour, Clarity, and Carat.

Yes. With lab-grown diamonds, a wider range of colours, unique shapes, and larger carat sizes are more accessible, allowing designers and artisans to break away from traditional commercial limitations and explore bolder, more artistic designs.

Mindmink by Octa Jewels is a curated platform that brings together independent artisans from around the world to create unique, handcrafted jewelry featuring lab-grown diamonds. Each piece tells a story — of craftsmanship, creativity, and conscious luxury.

Lab-grown diamonds are chemically, physically, and optically identical to natural diamonds. They are created in controlled environments using advanced technology, resulting in the same brilliance and durability as mined diamonds.

Mindmink by Octa Jewels is a curated platform that brings together independent artisans from around the world to create unique, handcrafted jewelry featuring lab-grown diamonds. Each piece tells a story — of craftsmanship, creativity, and conscious luxury.

Yes, our products are either fully handmade or artisan-produced in small batches. This means each piece may have subtle variations, which are part of its uniqueness and charm.

Our artisans are carefully selected for their skill, creativity, and commitment to ethical craftsmanship. They come from diverse backgrounds and cultures, bringing unique perspectives to every design.

Yes, our jewelry features lab-grown diamonds, chosen for their beauty, quality, and sustainable origins. Product descriptions will clearly indicate details of the diamonds used.

We collaborate with artisans who align with our values of artistry, sustainability, and innovation. Each artisan is vetted for quality, craftsmanship, and authenticity.